Shipping and Returns
Please contact me within 3 days of delivery.
Ship items back within 14 days of delivery.
Request a cancellation within 24 hours of purchase.
Unless arrived damaged or defective, personalised, customised or commissioned items can not be returned. Digital downloads can not be refunded under any circumstances.
Please contact me prior to purchase if you are unsure about an item description - I am happy to answer all enquiries.
All Textile Art Boxes are shipped from the UK First Class via Royal Mail/Parcel Force, within 3 working days of your order being placed.
Original works may take longer as individual courier arrangements and insurance need to be arranged. I will always keep you up to date via email.
International Standard shipping usually takes between one and two weeks. I always obtain proof of posting.
Prices are subject to the addition of any relevant duty and taxes on exporting permanently outside the UK and importing to another. I am not in any way responsible for any international taxes or customs charges you may incur.